Terms & Conditions
Approved Holidays is a dependable and trustworthy government-registered travel and trekking company in Nepal dedicated to offering the best possible services to our customers. To ameliorate the country’s tourism sector, much effort is put into making our rendering of services at a level that exceeds the rest. Our customer’s satisfaction and happiness are our foremost priority.
Please go through our terms and conditions carefully before booking your trip with us! These terms and conditions are effective from the date you booked the trip us:
GENERAL BOOKING CONDITIONS
For Nepal, Tibet, and Bhutan Tours. A photocopy of your passport and a 20% deposit of the total cost of the trip should be provided to us by you while booking the trip. The 20% deposit amount is non-refundable once you have made the down payment for the trip. The deposit will be considered as a trip cancellation fee if you cancel your trip on any day after booking the trip with us.
The remaining amount can be paid upon your arrival in Kathmandu before you set out for your trek/tour.
Note: In Bhutan and Tibet tours, you need to pay the balance amount 20 days before your departure date if you intend to fly to those countries directly. We reserve our right to cancel your trip if you could not make your payment within our stipulated time.
MODE OF PAYMENT
You can make the payment either by wire transfer or via credit card.
SWIFT/ WIRE TRANSFER:
Pay to: Approved Holidays Pvt Ltd
Current A/c: 12005551170028
Paying Bank: Himalayan Bank Ltd
Account type: Foreign currency (USD)
Branch: HBL Sorahakhutte
Street address: Naya Bazar Marg, Kathmandu, Nepal
Swift code: HIMANPKA
Note: Bank service charges related to submitting a deposit are the responsibility of the client.
THROUGH CREDIT CARD:
Please open the link for the payment by credit card, complete the form with the necessary details, then proceed. It is Quick, Easy, and Secure: https://www.approvedholidays.com/online-payment
Note: For credit card payments, 3.5% extra will be levied to you for a credit card processing fee.
LAST-MINUTE BOOKING
We even accept the last-minute booking. You can book a trip to Nepal 1 days before the trip departure dates. However, last-minute bookings may not be acceptable in the case of the Bhutan or Tibet trips.
POSTPONE THE TRIP
Written notice should be sent to us if you cannot travel on the allocated days due to any reason.
CANCELLATION POLICY
If you cancel your trip, please be informed that the 20% deposit you made upon booking the trip with us will be considered as a trip cancellation fee. And this policy is effectively applicable right after you confirmed your booking with us. The 20% deposit is non-refundable.
The following cancellation charges will apply if a confirmed booking is cancelled:
46 days or more before the trip departure date:
30% of the total tour cost will be charged as a cancellation fee.
45 to 31 days before the trip departure date:
40% of the total tour cost will be charged as a cancellation fee.
30 to 15 days before the trip departure date:
60% of the total tour cost will be charged as a cancellation fee.
14 days or less before the trip departure date:
100% of the total tour cost will be charged as a cancellation fee.
And if you have paid more than the trip deposit, we shall reduce the 20% trip deposit from that amount, and the remaining balance will be refunded to you via the original payment method.
ITINERARY
All our tours run on the basis of the itinerary included. However, in unforeseen circumstances, there may be a need to change the itinerary during your tour. In such a case the guide has sole discretion. if he/she deems it necessary for the safety of travellers and the crew members.
COST INCLUSION
All our tours have a section that clearly mentions what is included in the cost of your tour and what is not. Please read the “Includes and Excludes” section carefully before booking. All the expenses incurred by you other than mentioned in the itinerary will be your responsibility.
RISK AND LIABILITIES
All of the Nepal, China, and Bhutan tours are conducted under the strict rules and regulations of the tourism board of the respective country. We are not liable for any changes or cancellations of the trip under unavoidable circumstances like change in the rules and regulations of the country, any government restrictions, natural disasters, political instability, cancellations of flights, delays, sickness or accidents, breakdown of vehicles, etc. Any extra cost incurred due to such circumstances shall have to be borne by the clients themselves. Therefore, travel insurance is highly recommended.
INCOMPLETE TOUR
We are not liable for any refunds in case of any incomplete tour, trek, or expedition, whatever the reason from the customer’s side.
UNFORESEEN CIRCUMSTANCES
If your trip gets cancelled due to unforeseen circumstances like natural disasters, war, or unfavourable climatic conditions, we will arrange another trip for you. So even if your trip won’t be the one you had chosen, your money will not go in vain.
TRAVEL INSURANCE
It is mandatory to have a comprehensive travel insurance package for all our clients to join any of our adventures. The insurance must cover all the medical expenses, personal accidents, emergency evacuations, trip cancellations, loss of gears and natural calamity, theft of or damage to baggage, and personal effects.
FLIGHT DELAY/CANCELLATION
Flight delays and cancellations are likely to happen often during bad weather conditions in remote areas, particularly in the Everest region, the Annapurna region, Dolpo, Simikot, and Jumla region. Therefore, it is advisable to carry some extra money to buy food and accommodations in case of delays. Approved Holidays will not be responsible for any of the additional expenses. Therefore, please plan accordingly.
DURING THE TOUR
If you commit any unlawful act during your tour and are compelled to leave Nepal, Approved Holidays is not liable for any refunds.
WARNING
Our terms and conditions are applicable only if you book your trip with us directly. If you book your trip with us through any agents or third party, you shall be liable to their terms and conditions.
PRIVACY POLICY
We will collect your contact details at the time of your booking which, you fully acknowledge, we will use it for contacting you and sending you information related to the tour. You also acknowledge that we may use your email address to send you our special discount offers and other promotional materials in the future. However, all the information you provide to us will not be disclosed to any third party except our affiliated service providers like airlines, hotels and government authorities at the time of your tour operates.